Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.

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Raving Fans: A Revolutionary Approach to Customer Service

That is 52 percent improvement yearly. Amazon Renewed Refurbished products with a warranty. What did you do after?

ComiXology Thousands of Digital Comics. And truthfully, they are just common sense It includes developing high-quality, actionable feedback from the people you serve, and committing to continuous improvement. There’s a problem loading this menu right now. I ksn to hand it out at the hospital, at the nursing home where my grandfather stayed for a time recently, at the social services agencies where other family members have been treated very badly.

Pay attention ravving what customer isn’t saying. If you have an interest in business, want to know a piece of Chick-Fil-A’s magic, and enjoy really quirky books Want to Read Currently Reading Read. Like many of Blanchard’s books, it’s a quick and breezy read.

Realize that “fine” or silence is a message, and ask sincere questions to find what they’re not saying. We all know how important word of mouth marketing is, could you imagine providing a level of customer service, not to one or two customer but to all customers all the time, that is so unique that your customers become Raving Fans of your business, talking about their fantastic experience with your business at every opportunity.


Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard

Had a character who was some guy’s ‘fairy god mother of service’. Sometimes customers are in a big hurry and would feel any extra talk was delaying them. Good book on how to create customers who will rave about your products or services. Dec 26, If you really want a booming business, you have to create Raving Fans. I could see them arrive. I could picture the valet parking and someone to tell them about a ravijg special…Every detail was so clear in my mind that I felt as if I could reach out and touch it.

Feedback is critical 6. Each owner explains a different rule they employ and how by incorporating these rules into a system, their businesses flourish. That vision is always in my mind. I buy this book for each and every person that joins my team!

God, management books are terrible. I don’t think it’s the end-all, be-all, as this just sets you on a path towards improvement, but doesn’t give you the step by step instructions to do it. The book will definitely challenge the way that you currently look at the customer experience Is customer service a dying art?

My only qualms are that some of the situations are outdated the book was written in I believe and I’m still confused by the layout of the ravinv.

Feb 27, Leah Good rated it really liked it Shelves: A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his “angel” to visit blanfhard that have figured out their vision and their system to deliver customer service extraordinary.

Excellent ideas, examples and applications can be found in these pages. I am going to end this review by saying I recommend this book. I was a little worried that this would be dull and like I was back in school again. Jolene Haack Man, I don’t always hate a business fable. Don’t be afraid to be unconventional.


Educate customers about your products, so they can make better decisions. Make it easy for customers to get help. Listen to them, even to their silence. It’s worthwhile to read other reviews.

We meet three different business owners who run businesses with Raving Fans. It took some time, but I worked it all out. How can you take these lessons into your daily work? Harvey MacKay Foreword by.

Not that I expected anything different, but this “revolutionary approach to customer service” is pretty simplistic.

It’s probably a cyclical thing. I want to hand it out at the hospital, at th I no longer know whether I picked up this book and read it because I was irritated by the level of customer service I often get, or if my irritation is caused by learning from this book how ridiculously easy it is to provide good service.

On bpanchard other hand it gets it’s point across well, and its use of story is helpful for painting a picture of the type of business the “raving fan” model can produce. Help customers ravong money and time. As a fictional story, it’s too dismiss as a tall tale. One hour later and I’m finished and now writing this review. Aug 03, Michelle rated it it was ok Shelves: He lives in San Diego, California.

We don’t really expect anything above mediocre anymore. Sep 15, Meri rated it did not like it.