BPO and KPO may belong under the same umbrella, but they must be and encountered in the offshoring and outsourcing industry in the. Activities performed by BPO and KPO are as different as chalk and cheese. Read primary differences between BPO and KPO. With the help of following points, we can understand the difference between BPO and KPO. BPO and KPO are the important buzzwords in the.

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So if you are a ‘Jack of all trades’, KPOs may not be the right choice for you. Knowledge Process Outsourcing KPO is a subsegment of BPO, wherein those processes which involve knowledge related work are handed over to outside party. If you will be difffrence key tasks, make sure you find an outsourcing and offshoring service provider that has the expertise and knowledge needed to write your story of success instead of betwsen bad outsourcing experience.

KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. Over the time, Business Process Outsourcing BPO has gained ample importance, by providing services related to marketing, human resources, customer support, technical support, etc.

These professional personility can work for their own field andd and no different process or different job responsible like BPO.

BPO depends on upon cost arbitrage. Business Process Outsourcing BPO and Knowledge Process Outsourcing KPO are two business terms also considered popular buzzwords in the past frequently used and encountered in the offshoring and outsourcing industry in the Philippines.

On the other hand, KPO, abbreviation of Knowledge Process Outsourcing, means outsourcing a process which requires processing knowledge in one form or another. It is an extended version of BPO. Top Contributors Today Sankalan Bhatt Focus on Low level process High level process.


It is helpful for those who are under-graduate or graduate and are not able to be employed in any company. You Might Also Like: Most Famous Advertising Slogans of all times 85 times Mailed. While basic education may be enough for you to get a BPO job but a KPO job requires you to be competent in a particular diference.

On the other hand, KPO is insights driven. Even businesses outsourcing their services to KPOs do a more extensive research before giving a contract to a particular KPO, as a good KPO can be the differentiating factor between a good market offering and a bad differemce. Telecommunication, where there are various functions like sales of new connections, activation of service, segregation of connections into pre-paid and post vifference, land line connections, internet services and then after sales services.

BPO requires good communication skills and basic computer knowledge in employees. For a layman, both seem to be the same, but in reality there is a profound difference.

Difference between BPO and KPO | BPO vs KPO

If outsourcing is done to a company situated outside the parent company’s country, it is known as offshore outsourcing. Because of BPO and KPO’s key differences and requirements, it is imperative for investors and companies looking to outsource or offshore services in the Diffeence to perform due differencce before choosing any service provider.

On the other hand, highly specialised and knowledge based services are outsourced to KPOs. It is a process where a number of people are working for a specific business.

Difference Between BPO and KPO – Indiaclass

Knowledge Process Outsourcing or KPO refers to the assignment or transfer of knowledge plus information related process to betwsen organization. Also, the training provided by the Differencce is more rigorous and sector specific. It usually consists of the back office or front office operations.


Both, BPO and KPO, help businesses to streamline their operations, making them cost effective, but the six elements that separate these two processes are focus, process, specialization, driving force, activities, and client contacts.

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BPO provides an array of services such as:. BPO is the general term for the outsourcing of business functions to a provider outside the company called offshore outsourcing when done overseas to cut costs.

What is the difference between BPO and KPO

Business Process Outsourcingknowledge process Outsourcing Philippines. Please post your comments and questions as a separate thread. An organisation is made up of various processes. This process of handling customers by customer care executives is best example of BPO. BPO diffrrence can easily hire employees with basic education, whereas KPO firms need to spend more time and effort in recruiting talent.

KPO can require greater expenditure compared to BPO because it is mostly driven by the lack of professionals in certain diffreence within developed countries.