CDV. Comcast digital voice. CIFA. Program for travel expenses. CSG/ACSR. Computer billing system advanced customer service rep. CU. Comcast university. Start studying Comcast Final Exam Review. Comcast Knowledge Base . troubleshooting guides and knowledge base articles can be found in ACSR. False. “CSG will help us provide more consistent customer interactions by creating opportunities to standardize and streamline our back-office operations.” Comcast .

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Thanks for the AMA. Use for to create your resume on Indeed and apply to jobs quicker. I get channels im not supposed to be getting in my upstairs cablebox. So their costs go up, but customers don’t see it that way and wonder why their internet is acting weird. Augusta, Georgia – WOW! I work for a small ISP that caters cocast to small businesses.

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Why does it take threatening to switch to a competitor’s service in order to keep my current package without the price going up? Something uncommon that plays a central role in your life, or A truly interesting and unique event. What is the sick leave policy like? Believe it or not, not all of us Tier 1s are dumbasses who know nothing about technology. Sometimes it’s not so much all hardware as it is just a certain type of hardware. Although you are correct that this is total BS, it is more likely that the rep simply wanted to get you off of the line as they cannot just say “yup, we are giving you slow internet, suck it”.


I am a Comcast Tech support rep. Log in or sign up in seconds. Didn’t think about it for long, just blurted out an answer. I can’t say why if the rest of your connection is fine.

There were 2 billing systems, one that houston and a few other markets used, and then CADM which a ton of markets used, but CADM was slow as crap and hard to use.

I called and they said it should work itself out. I switched to Directv and they are great.

Become a Redditor and subscribe to one of thousands of communities. What is the work environment and culture like at Time Warner Cable?

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How does one activate it? My experience with Comcast residential class is that they tell you to shove it right back in these cases. Or- the technician that installed your cable didn’t put the correct trap on the line -Former TWC Field tech. Comcast phone support is not really helping much either.

My proof is access to the employee webpage. No matter what number you call, you’re gonna wait. La Porte, Indiana – CareEnroll. Is it as a pain in the ass for the consumer as it is for you on the other end? Philadelphia, Pennsylvania – Comcast.

My bill went up every month after their little 6 month honeymoon deal. You consent to receiving marketing messages from Casr and may opt from receiving such messages by following the unsubscribe link in our messages, or as detailed in our terms.

Comcast only requires that you upgrade xcsr a business line to remove the cap, they don’t put in any new cables to do this, or add any network capacity. Netflix comes out looking squeaky clean since no one at the lower levels understands the issues behind the scenes.



The only reason for the cap is so they can charge you more money. Why does your service become shoddy ping jumps from perfectly fine to and everything in between randomly sometimes when playing League of Legends for me in the Pacific NorthWest? Use of this site constitutes acceptance of our User Acs and Privacy Policy.

No monthly transfer caps or reliability issues here. If you suspect signaling issues call in ask and ask the comcast rep to run a ping test. I keep my Cosmos in a basket next to the shitter, where they belong.

This AMA is absolutely useless and just contributes to the hate I have towards this god forsaken company. Xcsr, Order Entry Support Comcast 12, reviews. The Sopranos Sessions see more Without comcast I would not have a comcast email account but they still say it’s my problem unless I want to pay extra to solve the problem.

Comcast then goes out and brokers deals with that money, allowing you access to the REST of the internet.